ZeroTouch · Traducción al español (referencia)

Support and Onboarding Services Agreement

Version 2026-10-06

This agreement applies when Licensee purchases assisted onboarding or support hours from ZEROTOUCH LLC (ZeroTouch).

1. ASSISTED ONBOARDING (one-time fee). A remote session to install the Software, install and configure the broker's gateway, verify that Licensee's broker account has the market-data subscriptions and API settings required, enter the installation code and create Licensee's first portfolios according to Licensee's instructions.

2. SUPPORT HOURS. Technical support is billed at US$250 per hour, sold in prepaid blocks of two (2) hours, consumed in 15-minute increments and valid for twelve (12) months. It covers installation, configuration, connectivity, updates, diagnosis and correction of software errors.

3. SCOPE LIMITS. Support is exclusively technical. Licensor will not recommend securities, strategies, capital amounts or trades, and will not operate Licensee's brokerage account. Any configuration performed during a session follows Licensee's explicit instructions.

4. REMOTE SESSIONS. Licensee authorizes remote-screen sessions only when Licensee starts them and remains present. Licensee shall not share brokerage passwords; if a login is required, Licensee types it.

5. SCHEDULING. Sessions are scheduled by email to contacto@zerotouchbots.com on business days. Response time is best-effort, normally within one business day. Errors in the Software reported by Licensee are corrected in updates at no charge.

6. FEES. Fees are paid in advance and are non-refundable once the session has started. The Software License and Subscription Agreement, including its limitation of liability, applies to these services.

7. NO OPERATION OF THE ACCOUNT. Licensor's support staff does not operate Licensee's brokerage account under any circumstances, during a session or outside it: it does not place, modify or cancel orders, does not open or close positions, does not move funds and does not decide when the Software trades. Starting, pausing and stopping the Software, and any action taken in the brokerage account, are Licensee's decisions and are carried out by Licensee. Licensee remains solely responsible for the account and for what the Software does after a session.

8. NO GUARANTEE OF RESULTS. Onboarding and support are technical services. They do not guarantee profits, performance or any trading result, nor that the Software will operate without errors or interruptions. A session is complete when the Software is installed, connected and configured as Licensee instructed; later changes in Licensee's computer, network or broker account may require additional support.